Pulling SEC filings + quote and writing the call…
| Fiscal year | FY2016 | FY2017 | FY2018 | FY2019 | FY2020 | FY2021 | FY2022 | FY2023 | FY2024 | FY2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | $1.39B | $1.92B | $2.61B | $3.46B | $4.52B | $5.90B | $7.25B | $8.97B | $11.0B | $13.3B |
| Revenue growth | — | 37.9% | 36.0% | 32.6% | 30.6% | 30.5% | 22.9% | 23.8% | 22.4% | 20.9% |
| Gross profit | $992M | $1.42B | $1.99B | $2.66B | $3.53B | $4.54B | $5.67B | $7.05B | $8.70B | $10.3B |
| Gross margin | 71.3% | 73.9% | 76.1% | 77.0% | 78.2% | 77.1% | 78.3% | 78.6% | 79.2% | 77.5% |
| Operating income | -$382M | -$64.4M | -$42.4M | $42.0M | $199M | $257M | $355M | $762M | $1.36B | $1.82B |
| Operating margin | -27.5% | -3.4% | -1.6% | 1.2% | 4.4% | 4.4% | 4.9% | 8.5% | 12.4% | 13.7% |
| Net income | -$414M | -$117M | -$26.7M | $627M | $119M | $230M | $325M | $1.73B | $1.43B | $1.75B |
| Net margin | -29.8% | -6.1% | -1.0% | 18.1% | 2.6% | 3.9% | 4.5% | 19.3% | 13.0% | 13.2% |
| EPS (diluted) | -$2.52 | -$0.68 | -$0.15 | $3.18 | $0.59 | $1.13 | $1.60 | $1.68 | $1.37 | $1.67 |
| Fiscal year | FY2016 | FY2017 | FY2018 | FY2019 | FY2020 | FY2021 | FY2022 | FY2023 | FY2024 | FY2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Operating cash flow | $159M | $643M | $811M | $1.24B | $1.79B | $2.19B | $2.72B | $3.40B | $4.27B | $5.44B |
| Capital expenditures | $106M | $151M | $224M | $265M | $419M | $392M | $550M | $694M | $852M | $868M |
| Free cash flow | $53.5M | $492M | $587M | $971M | $1.37B | $1.80B | $2.17B | $2.70B | $3.42B | $4.58B |
| Share buybacks | $0.00 | $55.0M | $0.00 | $0.00 | — | $0.00 | $0.00 | $538M | $696M | $1.84B |
| Fiscal year | FY2016 | FY2017 | FY2018 | FY2019 | FY2020 | FY2021 | FY2022 | FY2023 | FY2024 | FY2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Cash & equivalents | $401M | $726M | $566M | $776M | $1.68B | $1.73B | $1.47B | $1.90B | $2.30B | $3.73B |
| Total assets | $2.03B | $3.55B | $3.88B | $6.02B | $8.71B | $10.8B | $13.3B | $17.4B | $20.4B | $26.0B |
| Total liabilities | $1.65B | $2.77B | $2.77B | $3.89B | $5.88B | $7.10B | $8.27B | $9.76B | $10.8B | $13.1B |
| Shareholders' equity | $541M | $779M | $1.11B | $2.13B | $2.83B | $3.69B | $5.03B | $7.63B | $9.61B | $13.0B |
| Retained earnings | -$997M | -$959M | -$979M | -$352M | -$234M | -$4.00M | $338M | $2.07B | $3.49B | $5.24B |
| Shares (wtd avg diluted) | 167M | 171M | 178M | 197M | 202M | 203M | 204M | 1.03B | 1.04B | 1.05B |
Every figure is extracted from ServiceNow, Inc.’s annual reports as filed with the SEC (XBRL company facts) — no third-party estimates. Fiscal years are labeled by period end; filers occasionally re-tag concepts, so a sparse cell means the company didn’t report that concept for that year. Free cash flow = operating cash flow − capital expenditures.
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